General Terms and Conditions (T&C)

The present General T&C shall apply to all orders submitted via the website (hereinafter “the Site”).  

Representation on the Site  
schoenstaub GbmH shall display on the Site products for sale along with information that allows the potential buyer to identify, prior to placing an order, the main features of the products. Any corresponding representation of goods and colors featured on the Site, however, shall be given as a guide only. Such information shall have no contract value and shall not in any way invoke the liability of schoenstaub GmbH.  

An offer to purchase is formed when the buyer submits an order, which we accept by sending a confirmation e-mail. schoenstaub GmbH reserves the right to reject any offer to purchase made by the Buyer at our exclusive and full discretion, particularly in the event that stocks of the ordered goods have been exhausted. The goods shall remain the property of schoenstaub GmbH until full payment has been received.

Price & import taxes
The prices stated are expressed in Swiss Francs, Euro or US Dollars depending on the buyers location. The prices shown are including the respective VAT depending on the buyers delivery address and shipping. You won’t receive any extra charges or import duties. schoenstaub GmbH reserves the right to amend these prices at any time.  

We accept the following methods of online payment:
Paypal, credit cards (Visa, Mastercard, AmerIcan Express). 

Delivery shall be made directly to the postal address indicated by the buyer at the time of placing the order. Delivery lead times shall be given as a guide only. In individual cases, changes or delays might occur. The delivery times shall have no contract value and shall not in any way invoke the liability of schoenstaub GmbH. 

schoenstaub GmbH will not accept any returned merchandise without prior written communication and agreement. The buyer has 14 days from the arrival date of the package to return the purchase for a full refund. the ProDuct(s) must be in full original condition, undamaged and unused for a return. refunds will be credited back via the original payment method. Shipping costs and import taxes (VAT) will not be refunded. sale items are excluded from returns and can not be exchanged. custom carpets which are made to order ARE excluded from returns.

The term of the guarantee on our carpets is one year from the time of delivery. In case of inappropriate use of the product, any claims under guarantee shall lapse. Normal aging of the product (discoloration or altered appearance) and shading is not covered by the guarantee. Nor will we admit any liability for consequential damages.  

Faults and defects
In the event of a production error or incorrect delivery, schoenstaub will exchange the item in question for one in perfect condition. Visible faults and defects, including delivery errors, must be reported immediately and no later than 5 (five) working days from receipt of the delivery. Hidden faults and defects and faults and defects that subsequently appear must be reported immediately and no later than 5 (five) working days from the date of their discovery. All complaints should be sent by email to .  

Intellectual property
The content of the Site, including texts, graphics, photos and other illustrations of any kind, is protected by copyright and shall remain the sole and exclusive property of schoenstaub GmbH. This content may not be used for any purpose other than the consultation of the Site without the prior written agreement of schoenstaub GmbH.    

Applicable law
All contracts concluded with schoenstaub GmbH shall be governed by Swiss Law with the exclusion of the provisions arising from the Federal Law on Private International Law. Any disputes arising directly or indirectly from the conclusion, interpretation or performance of a contract concluded with schoenstaub GmbH in accordance with the General T&C shall fall under the exclusive jurisdiction of the District Court of Zurich, Switzerland.